原文:Initial reaction when I had first received this Carpet cleaner, was pretty good. Opened the box, only thing I had to assemble was the handle and it was ready to go. Most of the 5-Star reviews have covered the good part of its functioning. I will highlight what they may not have experienced yet.The S
pinScrub brushes makes the spinning action using a turbine mechanism. This turbine has cheap parts and it starts rusting as soon as it comes in touch with water, which could happen right after the first wash. This issue has been widely reported in Hoover's other models as well, and yet Hoover's clueless Engineering team is unable to change the design or the parts and keeps on using non-stainless steel and cheap parts which seize to operate, right after they come in contact with water and rust.Check the following link on Amazon Q&A where a user has asked a question after his or her machine stopped working:https://www.amazon.com/Brushes-not-spinning-something-internally/forum/Fx23UOVL4I8KXTK/Tx26GM4WHEYHZHV/1?asin=B00009R66FWhen I experienced this issue as I was getting ready to use the machine, I did an online search and numerous videos on how to fix the Hoover carpet cleaner's turbine mechanism. It's just been a year and have used the cleaner twice. I am very handy with fixing things. So, I thought, I will give it a try before calling Hoover for warranty claim. In my case though, it won't fix as the shaft between two bearings is completely rusted and jammed. The bearings are rusted too, tried using WD-40 and tried to move the part but it won't budge.I have now sent a message to Hoover Support, let's see how quickly they can have it fixed. I will come back and update the review accordingly.----- Update as of May 4th -----My machine was still under warranty. I had contacted the Hoover Support via email but they refused to send the affected part and instead referred to me to their authorized service center. I tried to reason with them that it's waste of time for me drive about 11 mi to take the machine for a problem which I have already diagnosed. They refused and reiterated to take it to authorized service center. I had eventually taken the machine last week to service center. The service center folks were very receptive and told me that this is a common problem but good for their business. Warranty or not, they get paid either way.Service Center had called me last Saturday that they had replaced the part under warranty. I just need to now pick it up.----- Update as of May 6th -----I picked up the machine today and it has a new turbine that rotates the SpinScrub brushes. This repair was done under warranty but I am concerned that warranty would soon expire. So, I asked the service tech about what options I have when (not if) it happens again. He told me that the part is about $30 and their service fee for changing the part is $20. So, I will be looking at $50 expense every time this part needs replacement as the company WILL NOT ship the part directly to consumer even if they could handle the repairs themselves.An additional fact to keep in mind before you pick this cleaner.
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译文:
当我第一次收到这款地毯清洗器时,最初的反应相当不错。打开盒子,我唯一要组装的东西是把手,其它商家都已经准备好了。五星级酒店应该都使用这种清洗器。
这台涡轮机的零件很便宜,一旦接触到水就开始生锈,第一次清洗之后就出现这问题了。这个问题在Hoover的其他模型中也得到了广泛的报道,然而Hoover无能的工程团队无法改善这个问题,并继续使用非不锈钢的便宜部件,在接触到水和铁锈后,它们就开始生锈了。
在亚马逊问答中查看以下链接:用户在机器停止工作后问了一个问题:httpswwwamazoncombrushesnotspinningsomethinginternallyforumfx23uovl4i8kxtktx26gm4wheyhzhv1?在b00009r66f
当我在准备使用这台机器的时候遇到问题时,我在网上搜索了很多关于如何修复地毯清洁机涡轮装置的视频。已经一年了,使用过两次吸尘器。我对修理东西很得心应手。所以,我想,在给Hoover打电话之前我会试试看。但这一次,我失败了。
我现在已经向客服发送了一条信息,看看他们需要多少时间来修复它。我会回来更新相应的评论。
5月4日更新
我的机器还在保修期内。我通过电子邮件联系了客服,但他们拒绝给我寄新零件,而是让我送到他们授权的服务中心。我试着跟他们说,我开车11英里左右去拿一台我已经确定有问题的机器是浪费时间。他们拒绝了,并重申要把它送到授权服务中心。上星期我终于把这台机器送到了服务中心。服务中心的人很快检查了一下,并告诉我这是一个常见的问题,但不会影响他们的生意。
服务中心上星期六打电话给我,他们已经更换了在保修期内的零件。我现在只需要等签收。
5月6日更新
今天我拿起机器,它有一个新的涡轮旋转spinscrub刷。这次修理是在保修期内完成的,但我担心保修期很快就会到期。所以,我问服务技术人员,如果它再次出现问题,我该怎么办。他告诉我这个零件大约是30美元,更换零件的服务费是20美元。所以,我每次更换都需要50美元的费用,因为公司不会直接把零件运送给消费者,即使他们自己是消费者也一样。
记住这些事情,然后再选择是否要购买这个机器。