原文:Edited - After about 5 months, the stitching started pulling loose around one of the pockets. I called customer service and they said that I needed to find a Tumi dealer, drive the bag there, drop it off to be shipped back for evaluation and, hopefully, to be repaired and shipped back in 3-4 weeks.
Defects happen... but this is not a good answer for a high-end bag. Its a pain in the rear, I'll have to find another briefcase bag for 4 week and, it sounds like I'll end up with repaired defective bag... vs one that was made correctly.Not happy... Two stars until I see if they can make this right.Original review is belowGreat quality. I wish the top had a horizontal stiffener in it... other than that; no complaints... Look like it will last a long time.... but I'd buy it again,
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