原文:UPDATE 12/9/2015: Dell fixed the issue by replacing the motherboard which took about a week to fix. It worked fine for a day and the same problem returned within 24 hours where the motherboard bootup screen hangs at the Alienware logo. See attached picture to see where it hangs.Original review: Ev
erything is great about this computer until it one day got stuck at the Alienware bootup screen. Pressing F2 (setup) or F12 (boot options) had no effect and still the screen was stuck. Google up "Alienware alpha stuck" and you will see a youtube video showing this issue. It's a common problem and requires you to ship back the product to Dell for them to fix.The Dell tech support had me open up the computer and take out the hard drive and RAM to see if it was the issue. They weren't the issue. The Dell tech believes it's the motherboard that is fried.I have had this product for only a week and am really disappointed. Otherwise, everything about it is awesome for the size. Upgrading to Windows 10 was a breeze and playing games on it is great.
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译文:更新12/9/2015:戴尔通过更换主板来解决这个问题,而主板需要一个星期的时间来修复。它工作了一天,同样的问题也在24小时内就出现了,主板的启动屏幕挂在了Alienware的标志上。请看附图,看它挂在哪里。
原来的评论:这台电脑一切都好,直到有一天被困在Alienware的启动屏幕上。按F2(设置)或F12(启动选项)没有任何效果,屏幕仍然被卡住。 Google启动“Alienware alpha stuck”,您将看到一个YouTube视频显示这个问题。这是一个常见问题,您需要将产品退回戴尔才能解决。
戴尔技术支持让我打开电脑,拿出硬盘和RAM,看看这是不是问题所在。他们不是问题。戴尔技术公司认为这是被油炸的主板。
我有这个产品有一个星期了,我真的很失望。否则,它的每个地方都是非常棒的。升级到Windows 10是一件轻而易举的事,玩游戏也很不错。