原文： After two years of use I am ready to review this product. First, it makes wonderful coffee. We have made thousands of cups, and are officially ruined. Coffee elsewhere just doesn't cut it.
Second, the machine is expensive, and repairs are difficult and expensive. We own several of these b
ecause we want one for our weekend place.
I just threw one away because it is obvious the gears stripped out in the burr grinder and I doubt that repairs are cost effective. I have one machine out to a New York service center for repairs, and the protocol there goes like this: ship the machine to them (expensive) where there is a $70 fee to look at the machine (paper checks are only accepted method of payment), send check, wait for assessment of cost of repair ($235 including return shipping, paper check only accepted method of payment), send check, wait. The machine has been gone for over a month. So the cost of repair is about half of the retail price of the machine, and I don't really know what shape the burr grinder is in since that is not being assessed. Cross fingers.
Apparently Krups has no dedicated, company-owned repair center. That is a problem.
The solution? I thought buying a "scratch and dent" for a backup would help, which I just did from Amazon. That was a disaster. After transporting it to the weekend place I hooked it up and it would never get past the machine-filling stage, and flooded the counter. Okay, lug it back to town, and box it up for UPS and wait for a refund. So if you want to keep count that is machine number four for us.
Now I admit these are trifles in the scheme of life, and it is hard to feel sorry for anyone who can afford all of these expensive machines. But the flip side is that if people pay out these sorts of dollars for machines the expectation is a long service life with minimum hassle.
So when buying this machine keep all of this in mind. And factor in that you will save substantial dollars by avoiding Starbucks and similar stores while enjoying better coffee.
Then make your best judgment.
As for me, I wish a company, including Krups, would build a machine that is better for the long haul. The coffee rates a 5 star, the machine a 2, so I gave it a 3 overall.
Update: We have been using the Krups Falcon for about 24 months now; it is considerably more expensive than the EA8250. I did buy the protection plan with this machine because of the history of the 8250 giving out. Surprise, the Falcon died; we sent it for repairs with Asurion's protection plan with a medium amount of hassle as to packaging and return. Asurion just refunded the full purchase price of the Falcon. My wife and I agree the 8250 makes better coffee than the Falcon, so I am going to buy another 8250 (with a protection plan) knowing full well that it will have to be replaced in 24-36 months.
So buy this, but be sure and get the protection plan, you will need it. I have upgraded this to 4 stars.
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译文： 这款产品我已经用了两年了，我准备好好审查一下这个产品。首先，它弄出了很美味的咖啡。我们大概制造出了数千杯，然后机器就被被彻底毁坏了。其他地方的咖啡只是没有削减而已。
其次，机器价格昂贵，维修也是，既困难也昂贵。我们有好几个咖啡机，因为我们想要在我们周末时，也可以好好的休息喝咖啡。
我只是扔了其中一个，因为很显然齿轮打磨的地方齿轮已经脱落，我怀疑修理是否合算。我有一台机器送到纽约服务中心进行维修，维修协议是这样写的：将机器给他们送过去（很贵的），那里要支付70美元的费用来检查机器（支付方式只能用纸质的支票），付了支票以后，等待维修费用的计算（235美元，其中包括退货，支付方式也是只接受纸质支票），支付，然后等待。这台机器已经送过去一个多月了。所以维修的费用大约是机器零售价的一半，而且我也不知道这个齿轮打磨的地方是什么形状的，因为这个没有被评估。只好慢慢等待。
显然 Krups 公司没有专门的售后维修中心。这是一个很大的问题。
解决方案？我认为购买一个预防“划痕和凹痕”的工具挺有用的，我刚从亚马逊买了一个。那真是一场灾难。我把它运到我们经常待的地方后，就把它挂了起来，它永远不会经过机器灌装阶段，也不会把计时器淹没。好吧，我又把它拖回镇上，把它装上UPS，然后等待退款。所以，如果你想算一下的话，这是我们的第四台机器。
现在我承认，其实在生活中，这些都是微不足道的，对于那些能负担得起这些昂贵的机器的人来说，其实不会感到难过。但另一方面，如果人们选择付出这样的价格来购买这个机器，那么他们肯定期望的是，机器可以用很久，也不会经常需要维修，然后给他带来麻烦。
所以购买这台机器时要想清楚。而且，在享受更好的咖啡的同时，也可以避免在星巴克和类似的咖啡厅贡献出自己的一大笔钱。
然后做出最好的判断。
至于我，我希望包括Krups在内的一家公司能够建造一台更好的可以使用更久的机器。制造出的咖啡是5星级的，机器只能给个两星，所以我给了一个总评的三星。
追评：我们一直用了 Krups Falcon大概两年，它比EA8250贵得多。由于8250已经出来很久了，所以我确实给这台机器购买了售后险。很意外的是，Falcon 用坏了 ; 我们使用了Asurion的保险并把它送去维修，但是在包装和退货方面确实有一些麻烦。 Asurion刚刚退还了购买Falcon的全款。我和妻子觉得8250那一款比Falcon这款更好用，所以我打算再购买8250（买了售后险），我们也很清楚它必须在使用24-36个月后换一个新的。
所以要买这个的话，但一定要买保险，你很需要的。我已经给了4星评价了。
