原文： Five days before Christmas, central Michigan experienced widespread power outages because of an ice storm. We were off the grid for 5 days. On Christmas day, they brought us back up. As things came up, we experienced a power surge, which took out three surge protectors in my home. Two were Tripp Lit
es and the other was a Belkin. The units were all at least 7 years old (or more).
At first, I didn’t notice that the Belkin was out because it was used on my spare computer in the office downstairs. I immediately noticed (and smelled) the Tripp Lites. They gave their life to save my valuable electronics. I was happy. In researching replacements, I realized that these units were under lifetime warranty. I contacted Tripp lite and promptly received replacement items. No receipt was needed, since it was under lifetime warranty. Again, I am happy.
2 weeks later, I head to the basement and notice that my computer is out. Again, the smell of burned electronics was in the air. The Belkin Surge protector, that is connected to computer, printer and 5.1 computer speaker system, was completely out. I plugged everything back into another unit and noticed that the speaker system was no longer working. The computer and printer were fine. Again, Belkin “claimed” a lifetime warranty and electronics protection. This evening, I contacted them (the call was routed to somewhere in south Asia) and was left on and off hold for over an hour, as they attempted to process my lifetime warranty claim, for a replacement unit. When the rep answered first answered the phone, I explained that I have owned the unit for more than 7 years and I do not have a receipt. However, I know that the unit was under lifetime warranty. She took my information and transferred me to customer service. I waited on the phone for about 30 min before the agent picked up. After placing me on hold 3 other times, he came back and asked me for a copy of my receipt. I explained that I had owned this unit for 7-10 years and no longer had a receipt. He told me that he couldn’t help me. I explained that Tripp Lite honored their lifetime warranty, but you are not? Also, Tripp lite protected my electronics, while Belkin didn’t protect my $100+ 5.1 speaker system. He apologized and told me that there was nothing he could do to further process my claim, if I did not have a receipt. He couldn’t even replace the surge protector, even though it was under lifetime warranty.
I immediately felt compelled to write this review, minutes after getting off the telephone call. From here on out, I will steer clear of Belkin products. I plan on sticking with Tripp Lite products instead. Also, I will post this review on this and other forums. Moral of the story..if you chose to purchase a Belkin product, be sure to keep our receipt forever.
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译文：
圣诞节前五天，由于暴风雪，密歇根中部地区普遍停电。我们没有电网已经5天了。圣诞节那天，我把他带回家。当事情发生的时候，我们经历了一次电力浪涌，在我的家里有三个电涌保护器。二是Tripp Lites另一个是贝尔金。这些单位都至少有7年的历史（或更多）。起初，我没有注意到贝尔金，因为它是在楼下办公室的备用电脑上用的。我马上注意到（闻）Tripp Lites。他们为拯救我的贵重电子产品献出了生命。我很高兴。在研究替代品时，我意识到这款是终身保修。我联系特里普建兴，并迅速收到更换的答复。没有收据，因为它是在终身保修。我很高兴。2个星期后，我来到地下室，注意到我的电脑坏了。再一次，烧焦的电子味弥漫在空气中。贝尔金浪涌保护器连接到计算机、打印机和51台计算机扬声器系统。我把所有的东西都插回另一个电源，注意到扬声器系统不再工作了。电脑和打印机都还好。贝尔金声称“终身保修和电子保护”。今天晚上，我联系了他们（电话被转到亚洲南部的某个地方），并被关了一个多小时，因为他们试图处理我的终身保修索赔，更换一个客服。当代表回答第一个电话时，我解释说我拥有这款产品已经超过7年了，我没有收据。不过，我知道该产品是终身保修。她拿走了我的信息，把我转到客户服务部。我在电话里等了大约30分钟才找到代理。他把我安排了3次，他回来向我要收据的复印件。我解释说，我已经拥有这款产品7年，不再有收据。他告诉我他帮不了我。我解释说，Tripp Lite兑现了他们的终身保修，但你不是吗？此外，特里普建兴保护我的电子产品，而贝尔金没有保护我的100美元 51扬声器系统。他道歉了，并告诉我，如果我没有收据，他没有办法进一步处理我的索赔。他甚至不能更换电涌保护器，即使它是终身保修。在接到电话后几分钟，我立刻感到必须要写这篇评论。从现在开始，我将避开贝尔金的产品。我会坚持使用特里普精简版产品。此外，我会在这个论坛和其他论坛上发表这篇评论。这个评论的重点是如果你选择购买贝尔金产品，一定要永远保留收据。
